Product Certification & Warranty

KeepFit Product Certifications

At KEEPFIT, we believe in quality, safety, and transparency. Explore our product certification documents and learn more about our commitment to quality standards.

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KeepFit Warranty Policy

KeepFit provides a one-year warranty from the date stated on the purchase invoice.

Please submit the Customer feedback form Questionaire or under this barcode

Warranty Service Process

  1. Customer Feedback Requirement
    Warranty claims will only be processed after the customer has completed and submitted the Customer Feedback Form / Google Questionnaire.
  2. Unboxing Video Required for Product Defect Claims
    Any claim involving a damaged, defective, incorrect, or incomplete product must be supported by a clear and continuous unboxing video showing the condition of the parcel and product from the moment the package is opened. Claims relating to product condition upon delivery will not be accepted without an unboxing video.
    Once all required information and supporting evidence have been received, KeepFit will review and respond to the claim within 72 hours.
  3. Original Invoice Required
    Customers must provide the original purchase invoice as proof of purchase when submitting a warranty claim.Warranty claims cannot be processed if the invoice is lost or cannot be provided.
  4. Shipping Costs
    Any shipping or delivery costs incurred when sending the product to KeepFit for warranty inspection, repair, or replacement shall be borne by the customer.

The limited warranty will be considered invalid or void under any of the following circumstances:

  • The defect or damage is caused by failure to follow the instructions, operating guidelines, or safety precautions stated in the product manual.
  • The product has been modified, disassembled, tampered with, or repaired by any person or service provider other than KeepFitbyViivista or its authorized distributor.
  • The customer is unable to provide a valid purchase invoice, warranty proof, or product serial number where applicable.
  • The product has been damaged due to dropping, or other forms of physical damage.
  • The damage is caused by improper storage, handling, transportation, or maintenance by the customer.

Viivista team reserves the right to amend or update the warranty terms, conditions, and related information without prior notice.